Doorteck FAQ

Do you give free quotes ?

Yes . Please get in touch to arrange for us to visit and give you a free quote for your new garage door, remote control system, front door , internal automated blinds or a garage door repair. 

Do you guarantee your work?

Yes. All our repairs and installations are covered by a one year workmanship guarantee, giving you peace of mind that you’re covered in the very unlikely event of something going wrong. 

Are your products under warranty?

Yes. All our garage doors, front doors, remote controls, smart home systems and internal blinds come with a manufacturer’s warranty and we’re authorized by those manufacturers to fit those products in according to their Instruction standards and of course current legislation.   

What door do you suggest?

In order to give that advice on the best garage door for you, we need to visit your property and survey to initially establish which of our range of products is suitable for that building in terms of the mechanism and then the suitability.

Then we can offer our informed opinion explain the benefits and drawbacks of the most suitable garage doors and electrical operators , to help you make the most informed decision.

Are your staff trained and qualified?

Yes. factory-trained where the manufactures and in instances where this is not avaible we train in house using over 35 years garage door industry experience from senior members of the team.   To ensure conformity with manufacturers’ own standards as well as current legislation.

We would never send an installer who doesn’t have the expertise or qualifications and experience to install. 

How much are garage door repairs?

The price of a repair will depend on the issue , once quoted all our repairs are on a fixed price basis. No hidden surprises. 

The starting price for garage door repairs is £85 this covers about 80% of our repair work cases.

If you can’t fix my garage door?

Its not very often and would be to non availability of parts more than anything else. In the unlikely event that we’re unable to fix your garage door, we won’t charge you a penny. All our garage door repairs are carried out on a ‘no fix, no fee’ basis.

Do you offer a call-out service/ charge ?

No, repairs and servicing are on a first come first served basis and date/time booking made there's no additional charge for this. 

Can you give me some technical advice for my new build?

Yes, you make an apportionment to meet one of our Directors at our premises to run through your plans / project and advise on opening dimensions and clearances etc.  

Do you offer your services outside the Sussex area?

Yes. we have installation sites throughout the south east , home automation products can be serviced remotely.

Do you have a showroom where we can view the products?

Yes , we have several full working doors on display, smart home automation, internal automated blinds, front doors, side doors, timber doors, up and over doors, sectional doors and roller doors along with solid screen and remote control systems. Your more than welcome to pop in and view them . 

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